top of page

Student Disability Services
Front Desk Manual

Compiled and organized office procedures and important information for student workers at the office's front desk to read and follow, to contribute to quality control. Created a single manual, and corresponding Google Drive, with guides and breakdowns to minimize mistakes and misinformation.

Front cover of binder. Includes clip art. Office of Accessibility and Disability Services; Front Desk Manual
Title Page. SDS Policy (includes clip art) Contents: Director (Update when Necessary) Confidentiality and FERPA Work Appearance Guidelines Proctoring basics
Two pages of binder. Left: a list of Ten Commandments of Etiquette for Communicating with People with Disabilities (rest of page is hard to read) Right page: Title Page (includes clip art) Procedures Content: Email Guidelines RT & Pink Sheet Guides and Instructions Test Prep and Check-in steps Additional Useful Information
Side view of the binder/manual. View of the many tabs.
bottom of page